Contact Information

Last updated on 7/9/2023

For the purposes of this Refund policy the followng definitions are given as follows:

Definitions


Country refers to: Arizona, United States

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Essential Mastery LLC, 950 East Mingus Avenue, Cottonwood, AZ 86326.

Website refers to Essential Mastery Transformation, accessible from https://app.essential-mastery-transformation.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund refers to monies returned to the customer

Product: For purposes of this policy, products refers to anything physical like books, promotional and printed matter.


Acknowledgement



Thank you for your purchase. We are thrilled you are taking steps on your own journey towards healing and thriving by acquiring products from us.  We hope you are happy with your purchase.


Shipment Policy


The following policy represents our "reasonable basis" for ensuring that our shipments are carried in accordance with this policy and comply with Federal Trade Commission (FTC) regulations.

Most products offered by Essential Mastery LLC are electronic and accessible only through the Internet. There are exceptions where we may ship physical products such as books, promotional materials and various printed matter. The book "Climbing Out of the PTSD Hole" is one such example of a physcal product we ship.  Our ability to successfully ship it to you is affected by factors such as:


  • Demand for the book

  • Speed of delivery

  • Accuracy of destination information

  • Acts of God

  • Our responsibility is to ship the product immediately upon receipt of your order. To maintain compliance with federal regulations we represent that the product will arrive at the customer's shipping address no later than 30 days after receipt of the order. 

    Should the order fail to arrive at the shipping address within 30 days, the customer may contact Essential Mastery by sending an email to admin@essential-mastery.com to inform us of the shipment's failure to arrive. We will make a determination as to whether to ship the item again, make any necessary corrections to the shipping address or issue a refund. Refunds will be made in accordance with our Refund Policy

    If our determination means to make a subsequent shipment, the same polices described above will take effect.


    Shipment Delay



    In the event that we cannot ship the item in time to fulfill the 30 day requirement as described above, we will notify the customer of such delay and give a reasonable basis for when the product will ship. If it becomes impossible to ship the product at all, we will issue a notice of full refund and refund the customer in accordance with our Refund Policy.


    Changes


    Changes to this policy may be made from time to time to reflect any updated shipping procedures.


    Questions


    Questions regarding this shipment policy can be made by email to admin@essential-mastery.com.